Politique de remboursement

Refunds and exchanges

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@walkwithpath.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@walkwithpath.com

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Subject to the terms below, if you believe that the Product you have ordered from us is defective, you should contact us via our website, by email at info@walkwithpath.com, or by telephoning the Customer Call Centre on +44 (0) 203 865 7181. We will advise you of the appropriate steps to take. If you notify us within [14] days of delivery that the Product is defective, you will have the option to select a replacement (which may be either repair or an exchange, at the discretion of WWP) or a refund. If a fault is found after [14] days from delivery of the Product, you should contact us by telephoning the Customer Call Centre (details are available here: Contact Us) and we will at our discretion (subject to the below paragraphs) either repair or replace the Product and deliver the repaired or replacement Product to you, or provide a full or partial refund. Any notification of a fault, must be reported before 30 days have passed. If this does not happen, WWP is at no obligation to exchange, repair or refund.

We reserve the right to inspect the Product and verify the defect. For an exchange or refund, the Product must be in otherwise 'as new' condition and if possible with the original packaging. We reserve the right to refuse a refund or exchange if the Product returned is damaged, or the defect was caused by misuse, neglect, physical damage, tampering or incorrect adjustment or normal wear and tear.

This Returns Policy does not affect your statutory rights.

Exceptions / non-returnable items 

Path Finder is available for sale in the following regions or countries. If purchased from any other locations we will not be able to accept returns or provide refunds. It is advised that you contact us directly before purchase outside of these regions;

  • Europe
  • United Kingdom
  • Canada
  • Australia
  • Hong Kong
  • Taiwan

Please get in touch if you have questions or concerns about your specific item.

Withdrawing Your Offer Before Acceptance

You may withdraw your Offer for any reason, at any time before we accept that Offer, by giving us written notice. If you wish to do so, you may contact us via our site, by e-mail to info@walkwithpath.com with the subject ‘Product Cancellation: Order Reference Number XXX’, or by telephoning our Customer Call Centre on +44 (0) 203 865 7181. Your cancellation notice must include the original Order Reference Number and details of the Product(s) that are the subject of that Offer.

If you withdraw your Offer before we accept it, you will be deemed to have cancelled your entire order. You will not be liable for the price of the Products ordered, or for any delivery costs, and we will refund the price and delivery costs already paid by you (if applicable) within 14 days of receipt of your notice of cancellation.

We will usually make any refunds using the same method originally used by you to pay for your purchase.

Cancelling The Contract And Returning The Products

Once we have accepted your Offer and the Contract has come into force, you may still cancel the Contract, for any reason, by giving us written notice. If you wish to cancel the Contract, you must notify us within 14 days from the date on which you (or anyone authorised by you to receive the Products) received the Products, by contacting us via our site, by e-mail to info@walkwithpath.com with the subject ‘Product Cancellation: Order Reference Number XXX’, or by telephoning our Customer Call Centre on +44 (0) 203 865 7181. Your cancellation notice must include the original Order Reference Number and details of the Product(s) that are the subject of the Contract being cancelled. Your right to cancel the Contract will expire once the 14-day period mentioned above has expired, and after that time you are not allowed to cancel the Contract (however that does not affect your statutory rights as a consumer).

Where you cancel the Contract, you must return the Product(s) that were delivered under that Contract to us, in the same condition as you had received them, along with all packaging, manuals, accessories, free items and any other components. You must do so within 14 days after the day on which you informed us that you wish to cancel the Contract and you will be responsible for the direct cost of returning the Product(s) to us.

If you fail to return the Products to us within this 14-day period, you will be deemed not to have cancelled the Contract and will not be entitled to any refund. When returning a Product to us we recommend you obtain a proof of posting.

If you return any Product to us in a damaged state, or where a Product has been used and the value of the Product is diminished as a result, we may deduct a reasonable amount from the refund that you are entitled to, up to a maximum of the purchase price paid by you for that Product.

Where you cancel the Contract, you will not be liable for the any delivery costs paid by you to us for the original delivery of the Product(s), except where you chose a delivery option that was more expensive than the least expensive delivery option that we offered at the time that you placed your order (in which case we will only refund the cost of the least expensive delivery option that was available to you).

Subject to our right to make any deductions as set out above, we will refund the price paid by you for the Product(s) under the cancelled Contract, as well as delivery costs, within 14 days of the earlier of: (i) us having received the Product(s) back from you, or (ii) the day on which you supply evidence of having sent the Product(s) back to us.

We will usually make any refunds using the same method originally used by you to pay for your purchase.

Return Of Defective Products

Subject to the terms below, if you believe that a Product you have ordered from us is defective, you should contact us via our site, by email at info@walkwithpath.com, or by telephoning the Customer Call Centre on +44 (0) 203 865 7181. We will advise you of the appropriate steps to take. If you notify us within [14] days of delivery of the Product that the Product is defective, you will have the option to select a replacement (which may be either repair or an exchange, at the discretion of WWP) or a refund. If a fault is found after [14] days from delivery of the Product, you should contact us by telephoning the Customer Call Centre (details are available here: Contact Us) and we will at our discretion (subject to the below paragraphs) either repair or replace the Product and deliver the repaired or replacement Product to you, or provide a full or partial refund. Any notification of a fault, must be reported before 30 days have passed. If this does not happen, WWP is at no obligation to exchange, repair or refund.

We reserve the right to inspect the Product and verify the defect. For an exchange or refund, the Product must be in otherwise 'as new' condition and if possible with the original packaging. We reserve the right to refuse a refund or exchange if the Product returned is damaged, or the defect was caused by misuse, neglect, physical damage, tampering or incorrect adjustment or normal wear and tear.

This Returns Policy does not affect your statutory rights.

Product Recalls

If for any reason we are required, or decide, to recall any Products that you have purchased from us, we will notify you using your contact details provided. We may also publish general recall notices. It is important that you keep your details up to date so that we may contact you when we need to. You agree immediately to stop using any Products that we have recalled and to return those Products to us (or allow us to collect them); we will do so at our cost. We will, upon receipt of the recalled Product(s) from you, in our sole discretion do one of the following: (i) repair the Product(s) in question at our cost, (ii) replace those Product(s) with other products that fullfil materially the same function as the recalled Product(s) at no additional cost to you, or (iii) provide you with a refund of the original price you paid for the recalled Product(s) less a reasonable deduction to reflect your use thereof. We accept no liability if you fail to return a recalled Product once you become aware that it has been recalled.